Standard Terms & Conditions | Peridot Assist, LLC

Peridot Assist — Standard Terms and Conditions
Effective Date: December 19, 2023 · Last Updated: July 19, 2026

1. Definitions

Company means Peridot Assist, LLC, a Georgia limited liability company and licensed general contractor.
Customer means the individual or entity that engages the Company to perform the Work.
Property means the real property at which the Work is to be performed.
Residence means the structure on the Property.
Work means the labor, materials, equipment, and services described in the applicable Contract.
Contract means the executed proposal, estimate, change order, or written agreement between the Company and the Customer, together with these Terms.
Invoice means a written request for payment for completed portions of the Work.
Substantial Completion means the point at which the Work is sufficiently complete for the Property to be used for its intended purpose.
Completion means final completion of all Work, punch-list items, and final clean-up.

2. General

These Terms apply to all agreements between the Company and the Customer. They become binding upon signature of any Contract or upon commencement of the Work, whichever occurs first. Estimates are valid for ten (10) days. The Company reserves the right to adjust pricing for hidden conditions discovered after the Work begins (for example, latent rot, mold, or code violations not visible during the initial assessment).

3. Insurance and Risk Allocation

The Company maintains a commercial General Liability policy with limits of at least $1,000,000 per occurrence. The Customer agrees to maintain property insurance on the Property at all relevant times. Each party waives subrogation against the other to the extent of any insurance proceeds received. Customer agrees to indemnify and hold the Company harmless from any claims arising from the Customer's own actions, instructions, or pre-existing conditions on the Property.

4. Payment

Unless the Contract states otherwise, payment is structured as follows:

50% deposit upon execution of the Contract (non-refundable; covers project mobilization, design, permits, and material orders)
25% at drywall completion
20% at finish installation
Balance due at Completion

Invoices are due upon receipt unless otherwise stated. Late payments accrue interest at the lower of 1.5% per month or the maximum allowable under Georgia law. Late or missed payments may delay the Work and trigger additional mobilization fees.

For insurance reconstruction projects, the payment structure in Section 5 applies in place of the milestone schedule above.

5. Insurance Reconstruction Projects

This Section applies when the Work relates to a loss covered, in whole or in part, by a property insurance claim. In the event of a conflict between this Section and any other provision of these Terms, this Section controls for insurance reconstruction projects.

5.1 Customer Remains Responsible for Payment

The Contract is between the Company and the Customer — not the Customer's insurance carrier. The Customer is responsible for the full contract price regardless of the carrier's coverage decisions, payment timing, or claim disputes. A denial, delay, or underpayment by the carrier does not relieve the Customer of the obligation to pay for Work performed.

5.2 Scope and Pricing

For insurance reconstruction projects, the scope and pricing of the Work are based on the carrier-approved estimate (typically prepared in Xactimate or a comparable industry-standard estimating platform), together with any approved supplements. The Customer acknowledges that the carrier's initial estimate may not reflect the full scope of necessary repairs, and that the final contract price may be adjusted through the supplement process described below.

5.3 Deductible

The Customer is responsible for paying the insurance deductible directly to the Company. The Company will not waive, absorb, rebate, or offset any portion of the deductible. Doing so constitutes insurance fraud under Georgia law, and the Company will not participate in any arrangement to conceal or misrepresent the payment of a deductible.

5.4 Payment Structure

Unless the Contract states otherwise, payment for insurance reconstruction projects is structured as follows:

Deductible and initial (ACV) insurance proceeds due prior to or at commencement of the Work;
Supplement proceeds due within five (5) business days of the Customer's receipt from the carrier;
Recoverable depreciation (RCV holdback) and any remaining balance due at Completion.

The Customer agrees to promptly endorse and remit to the Company all insurance proceeds issued for the Work, and to notify the Company within three (3) business days of receiving any claim payment or carrier correspondence affecting the Work.

5.5 Supplements and Hidden Damage

If the Company discovers damage, code-required upgrades, or necessary repairs not included in the carrier-approved scope, the Company will document the condition and submit a supplement to the carrier. Approved supplements become part of the contract price without a separate change order. Work that the carrier declines to cover will not be performed without the Customer's written approval, and any such non-covered work approved by the Customer is billed as a change order under Section 6 at the Company's then-current retail rates.

5.6 Overhead and Profit

The Customer acknowledges that general contractor overhead and profit (customarily 10% overhead and 10% profit) is a standard component of reconstruction projects involving multiple trades, and is included in the contract price whether or not it is separately itemized in the carrier's estimate.

5.7 Authorization to Communicate with Carrier

The Customer authorizes the Company to communicate directly with the Customer's insurance carrier, adjusters, and their representatives regarding the scope, pricing, and documentation of the Work, including submitting estimates, supplements, photographs, and moisture or damage documentation. This authorization is for scope and pricing coordination only; the Company is not a public adjuster and does not negotiate coverage on the Customer's behalf.

5.8 Mortgagee Endorsements

If a mortgage company or other lienholder is named on any claim payment, the Customer agrees to promptly complete that party's endorsement and inspection requirements and to cooperate with the Company in obtaining release of the funds.

5.9 Cancellation

If the carrier denies the claim in its entirety before material Work has begun, the Customer may cancel the Contract without penalty, except that the Customer shall pay for any Work already performed by the Company, at the Company's standard rates.

6. Change Orders

Any change in the scope of the Work, materials, or schedule must be documented in a written change order signed by both parties before the change is performed. Change orders are billed at the Company's then-current rates and may shift the project schedule.

7. Materials and Substitutions

The Company will use materials that meet or exceed the specifications in the Contract. If a specified material becomes unavailable, the Company will substitute a material of equal or better quality and notify the Customer.

8. Permits and Compliance

The Company will obtain required building permits and perform the Work in compliance with applicable Georgia building codes and local jurisdiction requirements. The Customer agrees to provide access to the Property and to all utilities reasonably necessary to perform the Work.

9. Warranty

The Company warrants its workmanship for a period of one (1) year from the date of Substantial Completion. This warranty does not cover damage caused by misuse, neglect, third-party work, acts of God, or normal wear and tear. Manufacturer warranties on materials and fixtures pass through to the Customer per their original terms.

10. Lien Rights

Pursuant to Georgia law, the Company reserves the right to file a mechanic's or materialman's lien on the Property if payment is not made when due. The Customer agrees to sign reasonable lien waivers in exchange for payment as required.

11. Dispute Resolution

Any dispute arising from or related to a Contract or these Terms shall first be addressed through good-faith negotiation between the parties. If unresolved, the dispute shall be submitted to binding arbitration in Fayette County, Georgia, administered under the American Arbitration Association's Construction Industry Arbitration Rules. Each party bears its own costs and attorney's fees unless the arbitrator awards otherwise.

12. Termination

Either party may terminate a Contract for material breach by the other party that is not cured within fourteen (14) days of written notice. Upon termination, the Customer shall pay the Company for all Work completed and materials ordered through the date of termination, plus reasonable demobilization costs.

13. Governing Law

These Terms and all Contracts are governed by the laws of the State of Georgia.

14. Entire Agreement

These Terms, together with the applicable Contract and any signed change orders, constitute the entire agreement between the parties and supersede any prior oral or written understandings.

Peridot Assist, LLC · 210 Trilith Parkway, Suite 100, Fayetteville, GA 30214 · (770) 284-5353 · GA GC License GCCO008663, Qualifying Agent GCQA008662

Insurance Client — Standard Terms and Conditions

Peridot Assist, LLC — Insurance Reconstruction Projects
Effective Date: July 19, 2026

These Insurance Client Terms and Conditions govern insurance reconstruction projects, in which Peridot Assist repairs the loss that is the subject of the Customer's insurance claim. They apply together with the Customer's signed Letter of Authorization and Direction of Payment and the applicable proposal or estimate. For self-pay projects, the Company's Standard (retail) Terms and Conditions apply instead. Where these Insurance Client Terms conflict with the retail Terms on an insurance project, these Insurance Client Terms control.

1. Definitions

Company means Peridot Assist, LLC, a Georgia limited liability company and licensed general contractor.
Customer means the individual or entity that engages the Company to perform the Work.
Property means the real property at which the Work is performed; Residence means the structure on it.
Work means the labor, materials, equipment, and services described in the applicable Contract.
Contract means the executed proposal, estimate, change order, Letter of Authorization, or written agreement between the Company and the Customer, together with these Terms.
Carrier means the Customer's property insurance company; Claim means the Customer's insurance claim for the loss at the Property.
Deductible means the amount the Customer's policy requires the Customer to pay toward the loss.
Replacement Cost Value (RCV) means the full approved cost to repair or replace the covered damage. Actual Cash Value (ACV) means RCV less depreciation, typically the Carrier's initial payment. Recoverable Depreciation means the withheld portion the Carrier releases after the Work is completed and documented.
Insurance Proceeds means all payments from the Carrier for the covered Work, including the ACV payment, Recoverable Depreciation, and any approved Supplement.
Direction of Payment (LOA) means the Letter of Authorization and Direction of Payment signed by the Customer. Contractor of Record means the contractor the Customer designates to perform the covered repairs and work the Claim. Supplement means a request to the Carrier for additional covered scope or pricing not in the initial estimate.
Substantial Completion means the point at which the Work is sufficiently complete for the Property to be used for its intended purpose; Completion means final completion of all Work, punch-list items, and final clean-up.

2. General

These Terms apply to all insurance reconstruction agreements between the Company and the Customer. They become binding upon signature of any Contract or the Letter of Authorization, or upon commencement of the Work, whichever occurs first, subject to the Customer's right to cancel in Section 6. Estimates are valid for ten (10) days. On insurance projects, pricing follows the Carrier-approved scope. Hidden conditions discovered after the Work begins, such as latent rot, mold, or code violations not visible during the initial assessment, are pursued as Supplements with the Carrier rather than billed directly to the Customer, except by written change order the Customer approves.

3. Authorization and Contractor of Record

By signing the Contract and the Letter of Authorization and Direction of Payment, the Customer designates Peridot Assist, LLC as the Contractor of Record for the Property and the Claim. The Company will document the loss, prepare and negotiate the scope and pricing of the covered repairs with the Carrier and adjuster, pursue Supplements for covered work the Carrier's initial estimate did not include, and perform the approved repairs. The Company does not settle, release, or compromise the Claim. Final settlement of the Claim remains between the Customer and the Carrier.

4. Insurance Proceeds and Payment

(a) Direction of proceeds. The Customer directs that all Insurance Proceeds for the covered Work, including the ACV payment or payments, the Recoverable Depreciation, and any approved Supplement, together comprising the Replacement Cost Value (RCV), be paid to Peridot Assist, LLC under the Direction of Payment. Where the Carrier or a mortgage company issues a payment jointly, the Customer agrees to promptly endorse it to the Company. Payments naming the Customer or the mortgage company remain subject to their required endorsements.

(b) Deductible and booking deposit. The Company will not schedule or begin the Work until the Customer has paid the Deductible and has paid a deposit toward material procurement and crew mobilization. For completing the Carrier-approved covered scope, the Customer's out-of-pocket responsibility is the Deductible. Upgrades, or items the Carrier does not cover, are separate and are authorized only by written change order the Customer approves.

(c) Progress and final payment. The Company bills against the Carrier-approved scope as the Work progresses. Recoverable Depreciation and approved Supplement proceeds are released and payable upon Completion and documentation of the Work.

5. Assessment and Claim Preparation

Before construction begins, the Company documents the loss through photographs, measurements, 3D scanning, scope preparation, and claim submission and negotiation with the Carrier. This assessment and claim-preparation work is a service performed at the Customer's request and has value independent of the construction. If the Customer proceeds with the covered repairs, this work is included in the project at no separate charge. If the Customer does not proceed after the cancellation period in Section 6 has closed, an assessment and claim-preparation fee of ten percent (10%) of the Replacement Cost Value (RCV) estimate is due for the documentation and claim work delivered. This fee is payment for services already performed and is separate from any construction deposit.

6. Your Right to Cancel

If this agreement qualifies as a home solicitation sale under Georgia's Home Solicitation Sales Act (O.C.G.A. § 10-1-1 et seq.) or the Federal Trade Commission's Cooling-Off Rule (16 C.F.R. Part 429), the Customer may cancel the construction agreement, without penalty or further obligation, until midnight of the third business day after the day the Customer signs it, or such longer period as applicable law may require. To cancel, the Customer must notify the Company in writing at 210 Trilith Parkway, Suite 100, Fayetteville, GA 30214, or at build@peridotassist.com, by that deadline. A written notice of this right is provided with the Customer's agreement at signing.

If the Customer cancels within this period, the Company will refund any refundable deposit within ten (10) days, and the Company will not have scheduled the Work, booked crews, or spent the booking deposit before the period closes.

7. Cancellation After the Cancellation Period

After any applicable cancellation period in Section 6 has closed, if the Customer cancels the construction agreement, the Customer remains responsible for:

(a) the assessment and claim-preparation fee described in Section 5;
(b) an administrative fee of seven hundred fifty dollars ($750); and
(c) the cost of all Work performed and materials ordered through the date of cancellation, including design, permits, materials, and mobilization already incurred.

Any deposit is applied to these amounts. Any remaining balance is refunded to the Customer, and any shortfall is due upon cancellation. This Section does not limit the Customer's rights under Section 6.

8. Termination for Breach

Either party may terminate the Contract for a material breach by the other party that is not cured within fourteen (14) days of written notice. Upon termination, the Customer shall pay the Company for all Work completed and materials ordered through the date of termination, plus reasonable demobilization costs.

9. Change Orders and Upgrades

Any change in the scope of the Work, materials, or schedule must be documented in a written change order signed by both parties before the change is performed. On insurance projects, added covered scope is first pursued as a Supplement with the Carrier. Upgrades or betterments the Customer elects beyond the covered scope are the Customer's responsibility and are billed by change order at the Company's then-current rates.

10. Materials and Substitutions

11. Permits and Compliance

12. Warranty

13. Lien Rights

14. Insurance and Risk Allocation

The Company maintains a commercial General Liability policy with limits of at least $1,000,000 per occurrence. The Customer agrees to maintain property insurance on the Property at all relevant times. Each party waives subrogation against the other to the extent of any insurance proceeds received. The Customer agrees to indemnify and hold the Company harmless from any claims arising from the Customer's own actions, instructions, or pre-existing conditions on the Property.

15. Dispute Resolution

Any dispute arising from or related to a Contract or these Terms shall first be addressed through good-faith negotiation. If unresolved, the dispute shall be submitted to binding arbitration in Fayette County, Georgia, administered under the American Arbitration Association's Construction Industry Arbitration Rules. Each party bears its own costs and attorney's fees unless the arbitrator awards otherwise.

16. Governing Law

These Terms and all Contracts are governed by the laws of the State of Georgia.

17. Entire Agreement

These Terms, together with the applicable Contract, the Letter of Authorization and Direction of Payment, and any signed change orders, constitute the entire agreement between the parties and supersede any prior oral or written understandings.

Peridot Assist, LLC · 210 Trilith Parkway, Suite 100, Fayetteville, GA 30214 · (770) 284-5353 · build@peridotassist.com · GA GC License GCCO008663 · Qualifying Agent GCQA008662